How can we help?

Send us a message and we'll respond within 1–2 business days.

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Before you write

Many common questions are answered in our FAQ. It's worth a quick look before sending a message.

We typically respond within 1–2 business days. For urgent safety concerns, include “URGENT” in your subject line.

If your issue relates to a specific booking, include the booking ID in your message. You can find it in your bookings dashboard.

Gramaya support is handled by a small team. We read every message and respond personally — no bots, no automated replies.

Connecting travellers with authentic village homestays across rural communities of Nepal — sustainable, cultural, and unforgettable.

Travel stories, seasonal picks, and new village stays — straight to your inbox.

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Crafted with care for rural communities.