Frequently asked questions

Browse listings by location, dates, and guest count. Select a room, review the details, and submit your booking. Your host is notified immediately and usually confirms within a few hours. You can track your booking status in your dashboard.

An account is required to complete a booking. This protects both you and your host — it enables booking management, direct messaging, and dispute resolution if anything goes wrong.

For peak seasons — October to November (trekking season) and spring festivals — we recommend booking at least 2 to 3 weeks in advance. Hosts in remote villages have limited availability and cannot always accommodate last-minute requests.

Your booking enters a PENDING state while the host reviews it. Most hosts confirm within a few hours, and a request that is never confirmed is released automatically so you are not left waiting. Once CONFIRMED, you can coordinate arrival details directly with your host through the booking messages.

Your room is held until 12:00 (Nepal time) on the day after check-in, or longer if you paid an advance; your booking page shows the exact time. If you haven't checked in by then, your host can release the rest of your stay, and any advance you paid stays with the host. Running late within that time? Tell your host from your booking page. If a no-show is recorded in error, you can ask Gramaya to review it from your booking page within 7 days. Hosts can see how many times a guest didn't arrive in the last 12 months, so if your plans change, please cancel instead.

Yes, from your booking page. A request your host hasn't confirmed yet can be withdrawn at any time, free. A confirmed booking is free to cancel until 12:00 (Nepal time) 2 days before check-in for stays of up to 6 nights, 7 days before for 7 to 27 nights, and 14 days before for 28 nights or more; your booking page and the booking form show the exact time. After that you can still cancel until the check-in day ends, and if an advance was paid your host keeps up to 1, 2 or 7 nights of it (by the same stay lengths) and the rest is refunded. Cancelling always costs less than not turning up. To change dates, cancel and book again. In an emergency, contact us via the support page.

Payment is in cash, handed directly to your host at the homestay. Gramaya does not take payment online, so you never need card or wallet details to book. The price is shown on the listing before you book, and you settle that amount with your host in person.

No. Gramaya never asks for card, bank, or wallet details, because no money moves through the platform — you pay your host in cash at the homestay. If a page or message ever asks you to pay Gramaya online, do not pay it, and report it via the support page.

Straight away — the guest pays you in cash at your homestay, so the money is yours as soon as it is handed over. There is no payout to wait for. Gramaya bills its commission on completed stays separately, and your host dashboard shows the rate and anything outstanding.

Because you pay your host directly, the amount should match the total on your booking. Your dashboard lists the nights, rooms, and total — show your host that if there is any confusion. If it is still not resolved, contact us via the support page with your booking ID and we will help.

Every host goes through a manual application review by our team. We assess their property, location, hosting experience, and identity before approving any listing. No one lists on Gramaya without being reviewed by a human.

First, communicate directly with your host — most issues are resolved with a quick conversation. If the problem persists or you feel unsafe, contact Gramaya support immediately via the support page. We take safety reports seriously and will intervene when necessary.

We currently rely on the application review, photo verification, and accumulated guest feedback to assess listing quality. In-person verification is on our roadmap as we grow into each region.

Host cancellations after confirmation are taken seriously. We will contact you immediately, help you find an alternative if possible, and ensure a full refund for any amounts paid. Repeated host cancellations result in account review.

Go to your dashboard and click 'Apply as a Host'. Describe your property, location, and the experience you offer guests. Our team reviews every application manually — you'll hear back within 3 to 5 business days.

Gramaya charges a small platform commission on each completed booking. You collect the guest's cash yourself and Gramaya bills the commission separately — it covers platform maintenance, guest support, and keeping your listing discoverable. The rate and your balance are shown in your host dashboard.

Yes. Once approved, you have full control over your room prices, availability calendar, and minimum stay settings. You can block dates, adjust prices by season, and update your listing at any time.

You can reject any booking that does not work for you — no reason is required. However, repeated rejections of legitimate bookings can affect your listing's visibility. Keep your availability calendar updated to prevent booking requests on dates you cannot host.

Go to Dashboard → Profile → Edit. You can update your name and phone number. Your email address is your login identifier and cannot be changed at this time.

Use the 'Forgot password' option on the login page. A reset link will be sent to your registered email address. If you do not receive it within a few minutes, check your spam folder.

No — guests can register but cannot book without a local phone number. A phone number is optional for account creation but required for booking. Hosts are required to provide a valid Nepali contact number for coordination with guests and our team.

Account deletion is available by contacting us via the support page. We will process your request and remove your personal data in accordance with our privacy policy. Active bookings must be resolved before deletion.